Pick one of the help topics to know more.
Q. How do I register?
You can register by clicking on the link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
Q. Are there any charges for registration?
No. Registration on firstname.lastname@example.org is absolutely free.
Q. Do I have to necessarily register to shop on Revathi Stores?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Q. Can I have multiple registrations?
Each email address and contact phone number can only be associated with one REVATHI account.
Q. Can I have multiple accounts with same mobile number and email id?
Each email address and phone number can be associated with one REVATHI account only.
Q. How do I know that my transaction has been successful?
You will receive an order confirmation via email with the corresponding order number for your future reference.
Q. Do you accept payment via other methods?
You can make your payment through Bank Transfer method. Please choose your preferred payment method while making your purchases. If you choose the Bank Transfer method then we will send you an email stating the Our Bank account details.
Q. How do I return a product, if I don’t like it?
Please report the return to us on receiving the product. You may email us or call us and inform us the same.
Q. Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?
Yes, we do understand the importance of time and the toil involved in shopping groceries. Members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
Q. What is My Account?
My Account is the section you reach after you log in at email@example.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
Q. How do I reset my password?
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
Q. What is My List?
My List is a comprehensive list of all the items previously ordered by you on pothysmart.com. This enables you to shop quickly and easily in future.
My List is a comprehensive list of all the items previously ordered by you at firstname.lastname@example.org. This enables you to shop quickly and easily in future.
Q. What are the modes of payment?
You can pay for your order email@example.com using the following modes of payment: a. Cash on delivery b.Credit and debit cards (VISA / Mastercard)c. Paytm on delivery
Q. Are there any other charges or taxes in addition to the price shown?
GST will be applicable as per Government Regulizations.List prices are inclusive of GST.
Q. Is it safe to use my credit/ debit card on Revathi?
Yes it is absolutely safe to use your card on firstname.lastname@example.org. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer
Q. If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to you and you can use it at any time against your orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Q. Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery and payment method. On the payment method page there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your invoice value.
Q. When will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select delivery. Your order will be delivered to you on the day selected by you.
Q. How are the fruits and vegetables packaged?
Fresh fruits and vegetables are hand picked, hand cleaned and hand packed. We ensure hygienic and careful handling of all our products.
Q. How are the fruits and vegetables weighed?
Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.
Q. How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
Q. How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "Address Book" section to change your delivery address.
Q. Do you do same day delivery?
We do same day delivery provided you place your order before 11 AM on the day you want delivery. Please note that we do same day delivery within a 4 KM radius from the store location.
Q. Is it possible to order an item which is out of stock?
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible
Q. How do I check the current status of my order?
The only way you can check the status of your order is by contacting our customer support team.
.Q. How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 9 AM to 10 PM. They can be reached at 984101700,(or) email@example.com
Q. What are your timings to contact customer service?
>Our customer service team is available throughout the week, all seven days from 9 AM to 10 PM.
Q. How can I give feedback on the quality of customer service?
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Revathi stores. Do write to us firstname.lastname@example.org in case of positive or negative feedback.
Q. What do I do if an item is defective (broken, leaking, expired)?
We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.